Ace Hardware was named one of BusinessWeek’s top ten “Customer Service Champs.” This is the third consecutive year that Ace made the top ten, and we were the only home improvement retailer to do it.
BusinessWeek used two main factors to determine customer service excellence:
- Existing data from J.D. Power & Associates about customer satisfaction
- An independent consumer survey conducted by the BusinessWeek Market Advisory Board
BusinessWeek specified several ways in which Ace has invested in customer service, such as increased mystery shops and strategic use of inventory technology. The latter allows store associates to focus on customer service rather than stock levels.
We have always been here to serve you, our customer. Whether you are working in the yard, or repairing your toilet, we have the helpful advice to help get your project done. Sure we usually have those small hard to fiind items, but we also sell products to complete those Big "Honey Do" Projects. Please remember us for all your hardware needs, we promise you will get the best service and helpful advice.
Thanks for making Ace Your Helpful Place!!
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